One Foot In The Grapes

Wine Events, Wine Education, Journalist 

WSET Terms & Conditions

Complaints & Appeals Statement

One Foot in the Grapes (OFITG) is committed to making your experience as good as possible.

Terms and conditions can be a little daunting, but more than anything we want you to have a good experience with us.

If you’ve clicked here because you’re thinking of booking a course, then contact us directly if you can’t find your answers here. 

If you want to know more about our payments and cancellation policy, scroll to the end. 

We welcome your feedback and will always strive to listen and improve our service accordingly.

If you register a formal complaint through our complaints procedure, we will aim to deal with it properly and promptly. We will acknowledge receipt of the complaint within two working days and resolve it within 20 days of receipt of the complaint.

If the complaint is complex, and likely to take longer than 20 days to resolve, then OFITG will notify you, outlining the reasons, and with a new expected date / outcome.

We will deal sensitively with all complaints and will treat you with courtesy. We expect the same in return, to resolve the complaint smoothly and professionally. OFITG will keep a record of the complaint for two years. 

Complaints Procedure

  1. Your complaint should be in writing to One Foot in the Grapes, Flat 1, 14 Victoria Road, Waterloo, Merseyside, L22 1RP – or by email to jane@onefootinthegrapes.co.uk
  1. Please include the details of the complaint in as much detail as possible, including dates and any evidence you may have to illustrate your dissatisfaction.
  1. Include your contact details – address, email and telephone number
  1. OFITG will acknowledge receipt of your complaint within two days. We will aim to have a response to you within 20 working days from the date of receipt of the complaint.

If the complaint is complex, and likely to take longer to resolve, then OFITG will notify you, outlining the reasons, and with a new expected date / outcome.

If you are not satisfied with the response, you may file an appeal in writing to OFITG. If you are still not satisfied with the response, an appeal can be lodged with the WSET APP Administration team, via an address supplied by OFITG.

You can email the WSET via Governance@wsetglobal.com

Conflicts of Interest

As an Approved Programme Provider (APP) of WSET, One Foot in the Grapes is required to identify to WSET and assist in the managing or monitoring of actual, potential, and perceived conflicts of interest (‘Conflicts of Interest’) involving both APP staff and students.

This policy complements WSET’s conflicts of interest policy and works to safeguard the integrity of WSET qualifications and promote confidence in WSET and One Foot in the Grapes processes and procedures.

This policy applies to all One Foot in the Grapes staff and students and to any individual acting on behalf of One Foot in the Grapes.

A Conflict of Interest exists where an individual has interests or loyalties that could adversely influence their judgement, objectivity, or loyalty to WSET or One Foot in the Grapes when conducting activities associated with WSET qualifications. Examples of Conflicts of Interest include: 

  • The assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned
  • The moderation of assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned
  • The undertaking of a WSET qualification by any individual employed by an APP The invigilation of a WSET assessment by any individual involved in the delivery of training leading to the assessment
  • The coaching of candidates by any individual involved in the assessment of candidate scripts
  • The employment by an APP of individuals engaged in the delivery of taught programmes or in the role of Internal Assessor in another APP
  • The investigation of a non-compliance incident by someone who is unable to act impartially
  • Some of these Conflicts of Interest are manageable and therefore acceptable. For example, if a family member of one of One Foot in the Grape’s educators or APP staff takes a qualification and exam through One Foot in the Grapes , or when an employee of One Foot in the Grapes , or of the WSET, takes a WSET qualification through One Foot in the Grapes , One Foot in the Grapes must notify WSET in advance and then work with WSET to put in place measures to maintain the integrity of the exam.
  • Some Conflicts of Interest are not manageable and are not acceptable.
  • For example, no mitigation efforts can overcome the conflict created when a single individual serves as the educator and exam officer of an exam for a family member where an external invigilator is not available.
  • Any staff member or student of One Foot in the Grapes who becomes aware of a Conflict of Interest must inform Jane Clare, email jane@onefootinthegrapes.co.uk  as soon as possible.
  • Jane Clare will inform the WSET of the possible conflict of interest and will work with WSET to put any protective or mitigating measures in place to manage the conflict on a caseby-case basis.
  • If WSET and One Foot in the Grapes decide that the conflict is not manageable, Jane Clare will inform any impacted APP staff or students. Please note that the failure to declare a conflict of interest may have consequences for the student or One Foot in the Grapes because it is required to report such conflicts to WSET.
  • Conflicts of interest will be declared to Governance at governance@wsetglobal. com

Data Protection

The UK’s Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government.

One Foot in the Grapes recognises the need for protection and management of your personal information.

That personal information is details which are used to identify or contact an individual, such as a name, address, telephone, email address, etc.

We will collect your personal data purely for use to allow us to deliver your wine qualifications in a transparent and professional way.

We will ask for your contact details to share training materials with you; to organise examinations; to update WSET Awards for relevant details on any final relevant certificates.

We will use your details to update communications for training purposes and will not share these details with other students on a course, unless you give permission to do so.

All personal details are kept strictly confidential and are not shared with any other third party oyther than the WSET.

The details shared with the WSET include name(s), date of birth, gender, email address, and documentation provided for reasonable adjustment or special consideration applications

Data passed to the WSET will be handled under WSET’s Privacy Policy

Your personal details will be removed from OFITG database three years after your training course ends.

Within that time, we may contact you with news of other training courses or OFITG events.

At any point you can request to know your details which OFITG has on record or ask for removal of those details from our records.

You can contact One Foot in the Grapes, Flat 1, 14 Victoria Road, Waterloo, Merseyside, L22 1RP or email jane@onefootinthegrapes.co.uk

Diversity & Equality

One Foot in the Grapes welcomes applications from all potential students over the age of 18. OFITG will treat all students equally, regardless of their race, age, gender, sexuality, disability, religious belief, culture or any other characteristic that might be discriminated against.

If you have any questions about diversity and equality please contact Jane Cl;are – jane@onefootinthegrapes,co.uk

Reasonable Adjustments

Both WSET and One Foot in the Grapes want to make WSET assessments accessible for all students, so none are at an advantage or disadvantage based on a disability or differing ability.

This policy and the reasonable adjustment process allows One Foot in the Grapes to work with each student before an assessment, gather the information needed to submit a request to WSET, and work with WSET to make arrangements that give students equitable access to WSET qualifications.

A reasonable adjustment is any accommodation or arrangement that helps to reduce the effect of a known disability or difficulty that substantially disadvantages a student’s assessment.

The use of a reasonable adjustment does not impact WSET’s marking or the result of the candidate’s exam.

The goal of reasonable adjustments is to equalise access for candidates – they must not give unfair advantage to candidates receiving the adjustment or affect the reliability and validity of the assessment outcomes as detailed in the applicable Specification.

WSET cannot agree to reasonable adjustments where the candidate’s particular difficulty directly affects performance necessary to complete the assessment outcomes (e.g., if a student cannot taste for a Level 3 Exam where tasting is necessary). Examples of reasonable adjustments include:

Changing standard assessment arrangements, for example allowing candidates extra time to complete the assessment activity

Adapting assessment materials, such as providing materials in large text format

Providing access facilitators during assessment, such as a sign language interpreter or reader

Reorganising the assessment room, such as removal of visual stimuli for an autistic candidate

One Foot in the Grapes will gather the information needed from students to submit a Reasonable Adjustment Application form to WSET.

WSET must approve and arrange reasonable adjustments before the assessment activity takes place.

Before completing enrolment, One Foot in the Grapes will give all students access to this policy and the chance to identify any special needs that could require a reasonable adjustment.

If a student identifies a special need, One Foot in the Grapes will give the student the Reasonable Adjustment Application form as soon as possible and work with the student to gather the necessary information.

For any student seeking a reasonable adjustment, please contact Jane Clare – jane@onefootinthegrapes.co.uk –  with: 

Full name

Contact information

Description of the special need, disability, or differing ability that requires an adjustment

Supporting documentation

Students must submit this information at least 24 working days before the exam date for Level 1-3 qualifications.

The information students submit will be shared with WSET and will be handled under WSET’s Privacy and Data Protection Policy. One Foot in the Grapes will keep records of all reasonable adjustment applications.

Special Consideration

Special consideration is any adjustment given to a student who has temporarily experienced an illness or injury, or other event outside of their control at the time of the exam, that significantly affects their ability to take the exam or their ability to show their knowledge and understanding in the assessment.

Special consideration is only for things that happen immediately before or during an exam that have a material impact on the student’s ability to take the exam or on their performance.

To be eligible for special consideration, students must have completed the whole course and would have been fully prepared if not for temporary illness, injury, or another uncontrollable event.

A special consideration may be for an individual (e.g. a student becomes ill on the day of the exam) or a group of students (e.g. an exam is interrupted by a natural disaster).

Students may be eligible for special consideration if:

Their performance on the exam is adversely affected by an event outside of their control. This may include temporary illness, temporary injury, bereavement, or exam room conditions

Reasonable adjustments which were agreed to in advance of the exam proved to be inappropriate or inadequate

The application of special consideration would not make a passing result and certificate misleading about the student’s ability to satisfy the qualification’s assessment criteria

Applying for special consideration: If at student has taken an exam, or their exam is quickly approaching, and they feel that they have a temporary injury or illness, or other uncontrollable event that has interfered with their ability to complete the exam, they should please contact Jane Clare –  jane@onefootinthegrapes.co.uk –  as soon as possible. One Foot in the Grapes will provide them with a Special Consideration Application Form, which must be completed and returned with supporting documentation within  6 working days after the effected exam.

The information a student submits will be shared with WSET and will be handled under WSET’s Privacy and Data Protection Policy.

If there has been a serious disruption during an exam affecting a group of students, One Foot in the Grapes will submit a detailed report of the circumstances and candidates affected to WSET to request special consideration.

One Foot in the Grapes will keep records of all applications for special consideration.

Malpractice & Maladministration

Both One Foot in the Grapes and WSET have policies and procedures in place to protect WSET students and safeguard the integrity of WSET qualifications.

One Foot in the Grapes ensures compliance with One Foot in the Grapes and WSET’s policies through this Malpractice and Maladministration Policy, which gives a framework for both One Foot in the Grapes and students to identify, report, and manage potential malpractice or maladministration.

Non-compliance with One Foot in the Grapes or WSET Policies and Procedures can fall into two distinct, but related, categories:

1. Maladministration, where the non-compliance is generally unintentional, or the result of mistakes, carelessness, inexperience, or poor processes

2. Malpractice, where the non-compliance is intentional or the result of a negligent or reckless action without consideration of the consequences of the action

Context is important, and the line between maladministration or malpractice is not always clear.

For example, maladministration incidents may become malpractice (e.g. if a party fails to implement corrective measures, repeats the same or a similar incident, or attempts to misrepresent or hide information during an investigation), or there may be mitigating factors that turn potential malpractice into maladministration.

Though malpractice and maladministration are distinct concepts, they can shade into one another. Malpractice and maladministration are always case, context, and fact specific.

Both APPs and students can commit malpractice and maladministration.

There are many ways that malpractice or maladministration could occur, including new ways which WSET and One Foot in the Grapes have not yet seen.

Some examples of malpractice or maladministration include: 

For APPs:

Failure to adhere to WSET Policies and Procedures 
Failure to follow WSET requirements for course delivery or exam regulations
Failure to follow WSET’s candidate registration and certification procedures
Late student registrations
Fraudulent claim for certificates/fraudulent use of certificates/reproduction or forgery of certificates
Withholding critical information from WSET quality assurance Insecure storage of exam materials
Revealing or sharing confidential exam materials with candidates ahead of an exam
Intentional attempts to manipulate exam results so that they do not reflect the candidate’s actual exam performance
Issue of incorrect exam results/failure to issue results to students promptly
Failure to promptly respond to WSET
Unauthorized reading/amendment/copying/distribution of exam papers
Failure to report changes in APP ownership/personnel/location/facilities
Denying WSET access to information, documentation, workforce, or facilities
Failure to return exam papers within the specified time limit or to follow delivery and tracking regulations
Infringements of WSET copyright, trademarks, intellectual property rights, and brand identity
Use of unqualified and/or unregistered educators or internal assessors
Breach of confidentiality
Misleading advertising/publicity
Any action likely to lead to an adverse effect
Failure to disclose a Conflict of Interest

For students:
Cheating, or facilitating cheating, including the use of unauthorised devices or materials
Disruptive behaviour in an exam
Plagiarism of any nature by students
Impersonation (including forgery of signatures)
Unauthorised reading/amendment/copying/distribution of exam papers
Any action likely to lead to an adverse effect
Breach of confidentiality

In general,One Foot in the Grapes also expects that both One Foot in the Grapes staff and students will treat others and be treated professionally and respectfully at all times.

One Foot in the Grapes will treat inappropriate behaviour, including verbal or physical abuse, persistent or unrealistic demands, or threats that cause stress to staff, as misconduct and may report such student misconduct to WSET as necessary.

Payments & Cancellations

Payments:

Your course booking is not secure until full payment is received. Deposits are only accepted on our Level 3 courses and we do not accept provisional bookings.

Online payments will be accepted, and bank details will be supplied at request, via the links on the One Foot in the Grapes website.

One Foot in the Grapes will confirm the booking by email.

Third party bookings

We may work with third parties to book places on to our courses. This would be agreed in advance with teams such as bespoke training for independent businesses, or collaborative courses whcih are also open to the public.

The third party may take the payment; but your place would not be guaranteed until you have comunication and confirmation from One Foot in the Grapes.

The course content, timings and delivery will always be the responsibilty of One Foot in the Grapes, and that will be communicated to people directly from One Foot in the Grapes.

A third party may be responsible for collection of course fees and transferring the money and student details to One Foot in the Grapes. From there, all communication and course material will be directly between One Foot in the Grapes and the student. 

Cancellation of WSET Level 1 & Level 2 classroom courses:

If a confirmed place on a WSET Level 1 or Level 2 classroom course is cancelled by the candidate, then initially One Foot in the Grapes will offer an alternative date and transfer the booking.

If that is not acceptable, and the cancellation stands, then a 85% refund will be sent if the booking has been cancelled more than 10 working days before the start of the course.

If training materials have been delivered to the candidate, then this cost will be deducted from the refund.

If a candidate cancels the course within 10 working days to the start of the course, then no refund will be issued.

In the booking confirmation these cut-off dates will be outlined.

If a classroom course is under-subscribed (five people) then One Foot in the Grapes retains the right to cancel the course and offer candidates an alternative date. If this is not accepted, a full refund (minus the cost of any distributed training material) will be paid.

Exams: 

OFITG will notify you when an exam will take place. An exam will be booked a minimum of 10 working days before a classroom exam, and 7 working days before an online exam.

If you need to cancel or postpone an exam date then please let OFITG know as soon as possible. 

Missed exams could incur a fee if enough notice isn’t provided (10 days for classroom exams and 5 days for online exams).  An additional exam fee would have to be paid.

Cancellation policy Level 3 WSET, July 2026

  • This course in Liverpool  is a big commitment for us; and so we have a tighter cancellation policy than elsewhere.
    We offer an opportunity to pay a £350 deposit and then three subsequent payments.
  • If you cancel: 
  • Before May 11 2026: We offer a free transfer to another course or a refund of £250 from the £350 deposit.
  • Between May 11 and June 5 2026: Free transfer to another course or a £150 refund from the deposit, plus a 70% refund of the second payment.
  • From June 5 to the start date of July 6 2026: Transfer to another course (£50 admin fee) or a £100 refund from the deposit, plus 30% refund of the second payment.
  • If I have to cancel the course, or postpone it to a new date, I will offer full refunds if the alternative date is not suitable for you.
  • If you pay the deposit, we will commit to reminding you about the third and  final payment due. If you don’t respond, and the final payment is not made, the deposit and the course place will be lost.